PrintTogether Refund Policy
1. Introduction
2. Eligibility for Refunds
Refunds are considered on a case-by-case basis.
Products must be reported for a refund within 7 days of receipt.
Refunds are applicable for items that are defective, damaged upon arrival, or if the wrong item was received.
Custom or personalised orders are eligible for refunds only if there are manufacturing errors or defects.
Provide photographic evidence of the defect or damage, if applicable.
Our team will review your request and communicate the decision along with further instructions.
In exceptional cases, store credit might be offered instead of a refund.
In other cases, customers may be responsible for return shipping costs.
We have a Stress-Free Refund Policy. At PrintTogether, we take pride in the quality of our products and services. Our Refund Policy is designed to ensure a fair and transparent process for handling refunds.
Refunds are considered on a case-by-case basis.
Products must be reported for a refund within 7 days of receipt.
Refunds are applicable for items that are defective, damaged upon arrival, or if the wrong item was received.
Custom or personalised orders are eligible for refunds only if there are manufacturing errors or defects.
3. Process for Requesting Refunds
To request a refund, contact our customer service team at office@printtogether.com.au with your order number and details about the product issue.Provide photographic evidence of the defect or damage, if applicable.
Our team will review your request and communicate the decision along with further instructions.
4. Refund Method
Approved refunds will be processed to the original method of payment within 14 days after approval.In exceptional cases, store credit might be offered instead of a refund.
5. Partial Refunds
In cases where only part of an order is affected, we may offer a partial refund corresponding to the specific items.6. Shipping Costs
If the refund is approved due to a defect or our error, PrintTogether will cover any return shipping costs.In other cases, customers may be responsible for return shipping costs.
7. Contact Information
For any questions or concerns regarding refunds, please reach out to us at office@printtogether.com.au8. Certain legislation including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth) and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of services by us to you which cannot be excluded, restricted or modified (Statutory Rights).